Data Protection Complaints Policy

We are committed to handling your data responsibly. Learn how to raise concerns about your personal data and understand the resolution process.

1. INTRODUCTION

At 1UP Esports, we take our data protection responsibilities seriously. We are committed to safeguarding the privacy and security of our community's personal data. This Data Protection Complaints Policy outlines the procedures for submitting a complaint regarding how we process, store, or manage your personal information, and explains the steps we take to resolve such issues.

2. HOW TO FILE A COMPLAINT

If you believe that your personal data has been processed in a way that does not comply with applicable data protection laws, or if you have concerns about our privacy practices, you can submit a formal complaint using any of the following methods:

• ✓Email: Send a detailed description of your complaint to our Data Protection Officer at dpo@1upesports.gg.
• ✓Online Form: Use the dedicated Data Protection Contact Form available in your account settings or on our Contact page.
• ✓Postal Address: Mail your written complaint to our registered head office, addressed to the Data Protection Officer.

Please include your full name, contact information, account username (if applicable), and clear details about the nature of your complaint to help us investigate efficiently.

3. CONTACT INFORMATION

For all data protection inquiries, requests, or complaints, please direct your correspondence to our dedicated privacy team:

Data Protection Officer (DPO)

1UP Esports Ltd.

Email: dpo@1upesports.gg

London, United Kingdom

4. RIGHTS OF INDIVIDUALS

Under relevant data protection regulations (including the GDPR), you have specific rights regarding your personal data. These include:

• ✓Right of Access: The right to request copies of your personal data.
• ✓Right to Rectification: The right to request correction of inaccurate or incomplete data.
• ✓Right to Erasure ("Right to be Forgotten"): The right to request deletion of your data under certain conditions.
• ✓Right to Restrict Processing: The right to request limits on how your data is used.
• ✓Right to Data Portability: The right to receive your data in a structured, commonly used format.
• ✓Right to Object: The right to object to processing based on legitimate interests or direct marketing.

5. COMPLAINT RESOLUTION PROCESS

Upon receiving a data protection complaint, 1UP Esports will follow this standardized resolution timeline:

• ✓Acknowledgment: We will acknowledge receipt of your complaint in writing within five (5) business days.
• ✓Investigation: Our Data Protection Officer will review the details of your complaint, examine internal records, and consult relevant staff to determine the validity of the concern. This process generally takes up to 20 business days.
• ✓Resolution Notification: Once the investigation is complete, we will provide you with a formal written response. This will outline our findings, explain any remedial actions taken, and advise you of your right to escalate the matter if you remain unsatisfied.

6. ESCALATION PROCEDURES

If you are dissatisfied with our response or believe that we are processing your personal data unlawfully, you have the right to lodge a formal complaint with a supervisory authority.

In the United Kingdom, this is the Information Commissioner's Office (ICO). You can contact the ICO at https://ico.org.uk/. For users in other jurisdictions, you may contact your local Data Protection Authority.

7. REFERENCES TO RELEVANT REGULATIONS

This policy is designed to comply with applicable local and international data protection frameworks, primarily:

• ✓The General Data Protection Regulation (GDPR) (EU 2016/679)
• ✓The UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018
• ✓The California Consumer Privacy Act (CCPA), where applicable to our US-based users

Last updated: June 2026. This policy is subject to periodic review and may be updated to reflect regulatory changes or improvements to our privacy practices.