Ask 1UP
Answers
The questions we are asked most, grouped by topic. Everything here comes from this site’s own content. If your question is not here, ask the assistant or message the team.
Academy and coaching
Joining the academy, pathways, training and what a session looks like.
How do I join the 1UP Academy?
Complete the academy application form. Tell us your age group, experience, preferred titles and any access needs, and a coach reads every application and replies within two working days with the pathway that fits you.
Do I need to be good at games already?
No. The Foundations pathway starts from zero competitive experience, and there is no rank requirement to apply.
Which games does the academy coach?
EA FC 26, eFootball, Gran Turismo 7 and Rocket League. If you play something else, say so on your application — we track demand for new titles.
What happens after I apply?
Your details are stored securely and sent to the academy team at info@1upesports.gg. A coach contacts you to talk through pathways, session times and any setup support you need.
I am under 18 — is there anything extra?
Yes. A parent or guardian completes a short consent form before sessions start. Under-16s need guardian consent for account creation, communication and community participation.
Can I coach or volunteer instead of playing?
Yes — tick 'Coaching or volunteering' on the application form and the team will be in touch about routes in.
Accessibility and access needs
Adaptive setups, the standards we build to, and how we support different ways of playing.
What accessibility standard is the site built to?
Built to WCAG 2.2 AA — keyboard navigation, visible focus, clear labelling, sufficient contrast, captions or transcripts, reduced-motion support and resizable text.
Do you support adaptive controllers?
Yes. Adaptive controllers, switches, pedals, alternative inputs, remapping and colour filters are all part of access coaching, included from day one.
How do I tell you about my access needs?
Every form has an access needs field, and you can email support@1upesports.gg at any time. Nothing you share is used to limit which pathway you can join.
What if a page or a session is not accessible to me?
Report it on the Report an Issue page. Access barriers are treated as priority issues and a person reviews every report.
Memberships and payments
Plans, pricing, billing and managing your membership.
What do memberships cost?
Including VAT, Individual Academy is £12 a month, Individual Pro £18, Team Academy £60 and Team Pro £90, each with a yearly option. The prices shown on the site are what you pay.
Is there a free option?
Yes — you can join the community and newsletter for free, and apply to the academy without a paid membership.
How do I change or cancel my plan?
Open My Membership when signed in and use Manage Membership. Plan changes are prorated immediately; if you cancel, your access runs until the end of the period you have paid for.
What happens if a payment fails?
Your access stays on while the payment is retried, and you will see a clear notice on your membership page.
Where can I see my membership details?
Sign in and open My Membership — it shows your plan, status and renewal date.
News, community and contacting us
Staying up to date, joining in, and reaching the right inbox.
Where do I find the latest 1UP news?
The News page carries announcements and community stories, and the Blog has longer reads from coaches and players. You can also subscribe to the newsletter from the footer.
How do I join the community?
The Community page lists our Discord, community play and spotlights. Under-16s need guardian consent before joining community spaces.
Which email should I use?
General Inquiries: info@1upesports.gg. Tournament Support: tournaments@1upesports.gg. Member Support: support@1upesports.gg. Partnerships & Sponsorships: partnerships@1upesports.gg.
How do I report conduct, harassment or a safeguarding concern?
Use the Report an Issue page, or email support@1upesports.gg. Safeguarding concerns are reviewed by a person, never decided automatically. If someone is in immediate danger, contact the emergency services first.
Can Ask 1UP answer anything?
Ask 1UP answers from this site's own content and does not invent facts. It does not make decisions on safeguarding, welfare, eligibility, medical, legal or financial matters — those always go to the team.
Pricing, schedules and rosters can change. For anything about safeguarding, welfare, eligibility or payments on your own account, contact the team directly at support@1upesports.gg.